Payment, Shipping and Returns


Shipping

We ship ANYWHERE in the world for FREE! 

For any questions, please email allieandsamar@babyhe.ro or call/Whatsapp +852 9854-9973.  

FREE Shipping in Hong Kong: Please allow 3-4 business days for your order to arrive. Same day delivery is available.  Just call/Whatsapp/email us for any special delivery requests! We will make it happen.

FREE International Shipping for United States, Canada, Australia, New Zealand, Russia, Great Britain, France, Germany, Norway, South Korea, Singapore and Vietnam: We use HK Post E-Express Service which will provide a tracking number you can check with your local national postal service (e.g. USPS in USA, Royal Mail in GB). Please allow 7-14 working days shipping time for this option. 

FREE International Shipping for All Other Countries: We use HK Post Registered Mail which will require a signature for delivery. Please allow 10-14 working days shipping time for this option. 

2-4 Days Priority Service: We use HK Post's Speedpost for our priority shipping which will arrive in 2-4 days working days shipping time worldwide.   

For orders to remote regions, we have had, at times, difficulty with local posts in these regions.  We do suggest a courier mail option for these regions. Please email us for further discussion.  

Please note, Baby Hero is not responsible for customs clearance/duty and tax for your own country.  

International Currencies

You are able to view the price of our products in USD, GBP, AUD and HKD.  For payment, we accept USD (US Dollars) on this site.  $1HKD is about 7.75 times $1USD.  PayPal or your credit card will handle this transaction automatically and convert USD to your respective currency (i.e. HKD, GBP or AUD) so that on your PayPal or credit card bill, you will see the charge in your currency.  While this conversion is automatic on your credit card, some international credit cards do charge a small fee (~3%) to convert international currency, although many today do not charge any conversion fees (such as Capital One Travel Card and American Express Platinum).

Returns

We aim to check every Baby Hero garment before shipping and hope you will love our product as we do!

Please contact us via email or phone within 7 days of receipt of your order so we can exchange your product and make your order perfect and you, dear, happy!  

The usual dotted "i"s and crossed "t"s: please note the items must have tags attached, be unused and have original packing. If the product is damaged or defective, Baby Hero will ship another item to you on our behalf.  If you would like to exchange an item or return an item for whatever reason (not due to damage or defect), please note that you will be responsible for any additional shipping charges. We, as we are sure you know, cannot exchange used or customer damaged items.

Have a wonderful day!!!!

XOXO The Baby Hero Team

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